The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Create rapport with the client
|
|
Disclosure of capacity to client is consistent with industry requirements and organisation guidelines Completed |
Evidence:
|
Client concerns, if any, are identified and responded to appropriately Completed |
Evidence:
|
Services explained to client are given orally and in writing in a clear and unambiguous way, avoiding jargon and in a language appropriate to the receiver Completed |
Evidence:
|
Client is assisted to make informed choices using the relevant documentation Completed |
Evidence:
|
Client's needs and objectives are addressed in a manner consistent with client's level of financial understanding Completed |
Evidence:
|
Present financial plan to the client
|
|
Strategies and recommendations in the financial plan are explained and discussed with the client in a clear and unambiguous way Completed |
Evidence:
|
The financial plan document is prepared, explained and discussed with the client in a clear and unambiguous way Completed |
Evidence:
|
Client is guided through the assumptions used in formulating the plan and the degree to which variations in the assumptions may impact on expected outcomes is discussed Completed |
Evidence:
|
Impact of the recommendations is clearly and comprehensively discussed with the client including advantages, risks and any disadvantages of particular proposals Completed |
Evidence:
|
Implementation actions required by the client are clearly explained and written agreement to actions is obtained Completed |
Evidence:
|
Fees, charges and commissions are clearly explained to the client Completed |
Evidence:
|
Any commercial relationship of the representative and their organisation to products and or services mentioned in the plan are disclosed to the client Completed |
Evidence:
|
Adviser identifies and addresses issues that in their professional judgement may require further consideration or consultation with other financial services professionals Completed |
Evidence:
|
Copies of the research and other documentation are provided to the client as required or when requested and confirmation is sought that the client understands the recommendations presented Completed |
Evidence:
|
Product knowledge appropriate for the service or advice offered is demonstrated in discussion with the client Completed |
Evidence:
|
After sales service to be provided is clearly defined, and is communicated to the client Completed |
Evidence:
|
Negotiate effectively
|
|
Clients are assisted to make appropriate decisions regarding solutions to their needs and objectives with alternatives to recommendations presented when requested Completed |
Evidence:
|
Limits imposed by regulatory requirements or organisation guidelines are observed Completed |
Evidence:
|
Restraint and composure are exercised when dealing with conflict situations involving clients Completed |
Evidence:
|
Communication channels are maintained when dealing with complaints and internal and external complaint handling procedures are observed Completed |
Evidence:
|
Agreement in principle to proceed is obtained from the client Completed |
Evidence:
|
Complete and maintain necessary documentation
|
|
Financial plan is adjusted according to changes agreed to with the client and a proposal and other documents are completed and signed off when plan is agreed Completed |
Evidence:
|
Client records are created or updated with contract variations completed if required Completed |
Evidence:
|
Confirmation including relevant documentation and contract variation is provided to the client and final plan implemented Completed |
Evidence:
|
Customer advice is recorded in accordance with current industry documentation requirements Completed |
Evidence:
|
Instructing or purchasing documents where required are signed by the client Completed |
Evidence:
|